Privacy | UpGiant

Privacy Policy, UpGiant Inc.

Date of Last Revision: Sep 6, 2023


This Privacy Policy applies to our Site, mobile features, and any other interactive features or services owned or controlled by UpGiant that post a link to this Privacy Policy (collectively, the “Services”).

We are committed to protecting your privacy and empowering AI-driven products that enhance user experiences.

This Privacy Policy does not govern information collected from our Customers' customers and other end users when they interact with the Services, such as through our AI-driven products; these activities are governed by our agreement with that Customer and the Customer's privacy policy.

If any third-party application or product incorporates our technology, please refer to their respective privacy policy.

Information Collection and Use

We collect and use your information with the primary aim to improve your experience, enhance our services, respond to inquiries, and maintain security. The data we collect can be grouped into:

Personal Information: Collected when you interact with our services. This may include your name, email address, and other details you provide when registering or using our services.

Information on Your Device: We may gather data that is maintained on your device, such as contact details or calendars.

Usage Information: Information about your usage of our services, which includes device information, IP address, browser details, interaction with features, and search queries. This helps us understand how our services are used and allows for performance refinement.

Location Information: Could be obtained from your device or application settings to provide location-based services.

Cookies and Similar Technologies: We use these technologies for analytics data and to enhance your overall experience. This may include information about your use of cookies, online tracking, and third-party analytical tools. You can manage these settings on your browser.

In cases where certain information is not provided when requested, you may not be able to access specific services. We will clarify if you need to provide us with your information and what consequences could occur if you decide not to.

Integration with Third-Party Calendars: Users may opt to connect their Google Calendar with our Services. When integrated, our application only verifies the duration and free/busy status of the events in your calendar to ensure no overlapping bookings occur. We never store specifics of the appointments in your integrated calendar, such as the attendees' details or the meeting's title. While this integration enhances the scheduling experience, it's not mandatory to connect your calendar to access our services. We process this calendar information on the User's behalf, adhering to our role as a processor or service provider.

Payment Processing with Stripe: When you make a purchase or sign up for a paid service with UpGiant Inc., your payment details are securely processed by Stripe, our payment processing partner. While we do not directly collect or store your full credit card information, Stripe provides us with limited information about the transaction, such as the last four digits of your card, its expiration date, and the card's country of issuance. Stripe uses and processes your complete payment information in accordance with Stripe's privacy policy. We recommend reviewing their policy to understand how your payment data is handled.

Call Recordings: All calls made through our Service are automatically recorded and stored. These recordings enhance user experience, support customer queries, and improve our service quality. By using our Service, you consent to this recording and storage. If your interactions involve third parties, you are responsible for adhering to applicable laws regarding telephone conversation recordings, including obtaining necessary consents. See our Terms of Service for more on this responsibility.

How We Use Your Information

We may use information about you, including personal information, to provide the Services, process transactions, improve our products, communicate with you, comply with legal obligations, and for other marketing and promotional purposes.

How We Share Your Information

We may share your personal information with:

  1. - Our Customers, Service Providers, and affiliates, including for quality control purposes and under confidentiality obligations;
  2. - Business partners or third-party applications incorporating our technology, with specific usage information to improve their products;
  3. - Law enforcement or during corporate transactions, as required by law or to protect our rights and property;
  4. - Third parties such as vendors, suppliers, advertisers, and analytics companies in aggregate form or for specific interactions, like advertising content.
  5. - We may also share non-personal information and anonymized data as needed.

Children's Policy

Our services are not intended for or directed to children under the age of 13.

We do not knowingly collect, use, or request personal information from anyone under this age without parental or legal guardian consent.

If a parent or legal guardian becomes aware that a child under the age of 13 has provided us with personal information without appropriate consent, please contact us immediately at

We will take prompt steps to delete such information and ensure compliance with applicable laws and regulations.

Third-Party Content and Services

UpGiant Inc.'s services may include links to or integrations with third-party websites, applications, or services.

Please be aware that we are not responsible or liable for the privacy practices, content, or business practices of such third parties.

These third parties have their own privacy policies, and we encourage you to review them to understand how they may collect, use, or share your personal information.

Our Privacy Policy does not apply to your use of third-party services, and we cannot control or guarantee the security or privacy of information you provide to them.

Google Calendar Integration: If a user integrates their Google Calendar with our Services, it's essential to understand that UpGiant Inc. accesses only the 'busy times' from your calendar.

This information is shared with third-party AI LLM platforms, such as OpenAI, to enhance your scheduling experience.

We don't save, transfer, or use specific details from your Google Calendar for any other purpose. We do not use this data for any other purpose nor share it with any third parties for reasons outside the scope of our Service.

Our goal is to streamline scheduling by identifying available times and ensuring no overlapping bookings occur.

All data sharing is compliant with Google's data access and Limited Use requirements. We commit to adhering strictly to Google's API Services User Data Policy. For further understanding on how Google handles and protects your data, please refer to Google's Privacy Policy.

Google API Services User Data Policy Compliance: UpGiant Inc. strictly adheres to the Google API Services User Data Policy, especially the Limited Use requirements.

Data obtained from Google APIs, specifically your Google Calendar 'busy times,' is used to identify available slots in your schedule.

This data is shared with third-party AI platforms, such as OpenAI, to enhance the scheduling experience in our Services.

The sharing of this information aims solely to prevent scheduling overlaps and improve user experience.

UpGiant Inc. ensures that transfers of this data occur only for feature improvement and are not used for any other purposes.

There is no unauthorized human access, no data sales to third parties, and no use of the data for advertising.

All staff are trained and comply with Google's policy.

More details: Google API Services User Data Policy

Security and Data Retention

We implement commercially reasonable measures to protect personal information. However, no Internet or email transmission is ever fully secure.

UpGiant Inc. maintains robust security measures designed to protect the information we collect and store.

While no system can guarantee 100% security, we take diligent precautions to safeguard against unauthorized access or compromise.

Data Retention

We retain information collected from or about you without a defined deletion date. This information is stored indefinitely to support our ongoing business operations and for other lawful purposes.

Please be aware that this means your data may be retained for an extended period, and if you have concerns or specific requests regarding the handling of your information, you may contact us at

For inquiries regarding our security practices or data retention, please contact us at

Data from Third-Party Integrations: For Users who choose to integrate third-party applications like Google Calendar with our Services, we ensure the highest level of security and data protection. However, we do not store specific details from these integrations and only use them in real-time to enhance user experience. We adhere to Google's stringent data handling and protection guidelines during this process.

International Users

The Services are operated in the United States and intended for Users located in the United States, but we may process information outside the United States.

We may transfer information to countries other than your location, including the United States, in compliance with legal frameworks such as Standard Contractual Clauses.

Individuals Located in the EU

If you reside in the European Union, you have specific rights under the General Data Protection Regulation (GDPR) concerning your personal information.

These rights may include the ability to request access to, update, correct inaccuracies, restrict, object, anonymize, delete, or exercise data portability for your information. Additionally, you may withdraw consent or lodge a GDPR complaint with a supervisory authority.

Our legal grounds for collecting, using, and processing your info are based on:

  • The necessity to provide services or respond to your inquiries;
  • Compliance with legal obligations to process your information;
  • Complying with lawful requests from public authorities, including law enforcement;
  • Your explicit consent, which may be withdrawn at any time.

Your Rights and Options:
Location Information: To manage or opt-out of location information collection, please email us at
Personalized Advertising: To opt out of personalized advertising, connect with us via email at
Marketing Communications: Each marketing email from us includes instructions on how to unsubscribe.
Do Not Track (DNT): Please note that our services may not recognize or respond to DNT or similar signals.

To exercise any of these rights, contact us at or write to our registered address. We may require verification of your identity and will endeavor to respond within thirty (30) days.

International Users

We may update this Privacy Policy, and any changes will be effective upon posting.

Let's talk

If you have questions or comments about this Privacy Policy or our information practices, please contact us via email at